Technical Support Engineer

New Yesterday

Piper Companies is hiring a Technical Support Engineer for a small IT Services firm located in Raleigh, NC. The Technical Support Engineer will handle remote and onsite support, troubleshoot issues across Windows, macOS, networks, and cloud platforms, and maintain clear and detailed documentation. The Technical Support Engineer can work remotely within North Carolina, but will need to travel to customer sites on an as needed basis.
Responsibilities for the Technical Support Engineer:
Provide advanced support for Windows and macOS environments, resolving user and system issues Monitor and manage network protocols including TCP/IP, DNS, DHCP, and VPN configurations Administer Active Directory, Microsoft Entra, and manage Group Policies across client infrastructures Configure, maintain, and troubleshoot routers, switches, and firewalls to ensure security and connectivity Oversee the implementation and management of O365/M365 solutions, including user access and cloud resources Requirements for the Technical Support Engineer: 3+ years in IT support with proven track record ("go-to person" on the team) Experience supporting Windows and macOS operating systems Strong knowledge of networking: TCP/IP, DNS, DHCP, VPNs Hands-on experience with Active Directory, Microsoft Entra, GPOs Familiar with routers, switches, firewalls, and security best practices Practical use of O365/M365, Azure Cloud, and domain/SSL management Compensation for the Technical Support Engineer: $58,000-$80,000 base salary Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law
Keywords: technical support, IT support, managed service provider, MSP, Windows, macOS, M365, O365, Active Directory, Microsoft Entra, GPO, networking, TCP/IP, DNS, DHCP, VPN, firewalls, routers, switches, Azure Cloud, domain management, SSL certificates, printer troubleshooting, VOIP, remote access, VMware, virtual machines, ConnectWise, ScreenConnect, Automate, client communication, documentation, customer service, problem solving, diagnostics, onsite support, remote support, self-motivated, detail-oriented, certifications, continuing education
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This job opens for applications on 8/1/2025. Applications for this job will be accepted for at least 30 days from the posting date.
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Location:
Wilmington

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