Education: •HS Diploma/GED – Required • Bachelor’s degree – nice-to-have

Requirements: • Deep understanding of Java, JavaScript • Must have solid object-oriented programming skills in JavaScript • Experience with relational databases such as MySQL • Demonstrated ability to troubleshoot difficult technical issues • Experience working with dynamic HTML components such as CSS and XHTML • Working knowledge of the components in a web applications stack • Experience with relational databases such as MySQL • Linux and/or UNIX experience • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. This is a customer-facing role, and the weight of customer support and case management elements is split. Technical prowess is key, but so is being prepared to serve customers. • Strong personal commitment to quality and customer service • Ability to work with high-value customer administrators and developers

Desired Skills: • A fundamental understanding of IT service management and the ITIL business process • Angular experience (preferred)

Position Overview: • We are looking for an experienced Support Engineer with a passion for excellence. • The Technical Support Engineer will be responsible for managing and resolving challenging issues for company partners and customers. • This includes developing subject matter expertise within the technical support department. • The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior, or answering technical questions about the company software and platform. • In this role, you will debug JavaScript code as well as find better solutions to custom code. • Support engineers use the company platform via an internal implementation of its tools to diagnose customer issues. • Cases are created by customers and managed by engineers using the company software platform. • The successful candidate will be able to quickly gain an understanding of the company platform. • This is a customer-facing role in a very collaborative environment, and therefore, it requires strong interpersonal skills. • This opportunity may evolve to include additional responsibilities and opportunities for career growth.

Interview Process: • First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions) • Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)

Important Note - Onsite Requirement: • This position requires a hybrid schedule to sit onsite 2-3 days of the week.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**