Johnson Service Group is looking for a remote Sr. Application Support Engineer for one of our clients- A pioneer in real-time digital monetization platforms, helping telecom providers design, launch, and manage next-generation services faster and more efficiently. This person willprovide expert remote support and collaborate with stakeholders to ensure seamless deployment, operation, and continuous improvement of telecom platforms while mentoring junior team members. Must work Central or Eastern time zone.

Responsibilities Collaborate effectively with internal teams and external stakeholders throughout the customer and partner lifecycle to ensure seamless communication and support.

Provide remote, high-quality support to customers and partners under demanding conditions across all aspects of the platform.

Assist with deployment and operational support activities, ensuring smooth implementation and ongoing functionality.

Participate in an out-of-hours on-call rotation to maintain continuous service availability.

Build and maintain strong customer relationships, establishing a trusted advisor position through professionalism and technical expertise.

Identify, communicate, and drive continuous improvement initiatives related to support processes and tools.

Stay current with mobile technology and industry developments to maintain relevant knowledge and skills.

Provide coaching and mentoring to junior colleagues, fostering growth and knowledge sharing within the team. Requirements Proven experience in a Support or Services role, preferably within the telecommunications industry.

Hands-on experience with real-time network technologies, including Intelligent Networks, Online/Converged Charging Systems (OCS/CCS), Mediation, and Policy Control (PCRF).

Demonstrated technical expertise and experience with:

Unix and Linux operating systems

Telco applications and systems such as OCS/CCS, IN, Billing, PCRF

Networking protocols including DIAMETER, 5G, SS7, MAP, INAP, CAP Bachelor's degree or equivalent technical/science-based qualification.

Strong communication skills capable of addressing both technical and non-technical audiences.

Experience working in international environments preferred.

Preferred Qualifications

Additional skills in one or more of the following: IT and Web Service Protocols (HTTP/REST) Scripting languages such as Python, Perl, BASH Operating systems and programming languages including Red Hat Enterprise Linux, Java, C++ Monitoring and visualization tools such as Prometheus, Grafana, PRTG Monitoring protocols including SNMP, JMX IP networking concepts such as routing, switching, load balancing, and resilience Cloud and virtualization platforms including VMware, Azure, AWS, Google Cloud Platform, Kubernetes/Docker, OpenShift, KVM Databases like Apache HBase, MongoDB Messaging platforms including Redpanda, Apache Kafka, Apache ActiveMQ Salary starting at $125K

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law

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