Location: 100% Remote (Eligible states listed below)

Type: 4‑Month Contract-to-Hire

Industry: Healthcare / Durable Medical Equipment (DME)

About the Role

We are actively hiring Customer Service Representatives to support our growing Durable Medical Equipment (DME) operations. This is a 100% remote opportunity ideal for quick learners who enjoy helping patients, navigating healthcare systems, and handling a high-volume inbound environment.

This role starts as a 4‑month contract with strong potential to convert to full-time based on performance. AdaptHealth promotes from within—many leaders began their careers as CSRs.

Daily Responsibilities

• Answer inbound calls and emails in a timely manner while meeting performance goals
• Document all call interactions per established SOPs
• Respond to inquiries related to medical products, services, retail locations, and general service information
• Process orders, route calls appropriately, and follow up when needed
• Review and verify documentation for accuracy and completeness
• Complete insurance verifications, including eligibility, coverage, co‑insurance, and deductibles
• Obtain pre‑authorizations and submit physician orders to insurance carriers as required
• Navigate multiple EMR systems to access and enter patient and authorization data
• Track and update authorization expiration dates
• Communicate trends or issues with insurance carriers to Customer Service leadership
• Verify insurance carriers in internal systems and request new carrier setup when necessary
• Contact patients when documentation does not meet payer guidelines and provide next steps or alternative options
• Handle escalated calls professionally and independently

Required Qualifications

• 1+ year of customer service experience (call center, retail, or restaurant experience accepted)
• Experience working in an office or remote professional environment
• Familiarity with Microsoft Office
• Strong independent decision‑making skills
• Ability to manage escalated customer situations calmly and professionally
• Fast learner and quick thinker—this role involves complex DME and insurance processes

Preferred / Nice‑to‑Have Qualifications

• Experience in a healthcare‑related role
• Experience handling inbound calls
• Experience in nursing homes, CNA roles, or medical settings
• Knowledge of medical terminology
• Previous exposure to Durable Medical Equipment (DME)

Work Environment

• 100% remote
• Must have a quiet, dedicated desk space
• Ability to work independently while collaborating virtually with team members and leadership

Eligible States for Employment

We are currently able to hire candidates residing in: Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and West Virginia.

Why Join Us?

• Contract‑to‑hire opportunity with strong conversion potential
• Clear career growth—many managers started in this role
• Fully remote work environment
• Meaningful work supporting patients and healthcare providers

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, vacation or sick leave).

Application Deadline: This position is anticipated to close on Apr 10, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.