Product Support Engineer, San Francisco

Product Support Engineer

New Yesterday

At Pylon, we're building the future of B2B Post Sales.

We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We're backed by YCombinator, General Catalyst, and a16z. Pylon is a tool that thousands of users spend most of their day in.

Currently, 500+companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io use us everyday to run their support and customer success workflows. Also, we recently made this year's Enterprise Tech 30 List.

Our product has a very large problem space so there's a ton of stuff to build and take ownership of - we'd be excited to get your help!

About the role

A unique opportunity to work on standing up the support function at a customer support company!

You'll be dogfooding the product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.

What you'll do

Answer customer questions about the product, spanning a wide range of topics
Write and update knowledge base content including troubleshooting guides, feature explainers, and more.
Dogfood Pylon's suite of support products, give feedback, and influence roadmap
Work closely with product and engineering to fix bugs and troubleshoot issues
Help develop a scalable support process
Tinker with new processes, new features, and AI

Requirements

Located in (or will relocate to) San Francisco and excited about working in-person
Comfortable regularly interacting with customers over chat and video
An interest in tinkering with the product
0-8 years of experience
NOTE: Technical background and appetite is not required, but a big plus.

Benefits

Medical, Vision, Dental insurance
401K
Unlimited PTO
Food in the office
Fun team offsites and events

Apply

Location:: San Francisco

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