Join to apply for the Product Support Engineer role at Pylon Join to apply for the Product Support Engineer role at Pylon At Pylon, we're building the future of B2B Post Sales.

Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.

We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.

Having recently raised a Series A, we are looking for the next passionate engineers to join our team.

About The Role

A unique opportunity to work on standing up the support function at a customer support company ! You'll be dogfooding the product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.

What You'll Do

Answer customer questions about the product, spanning a wide range of topics Write and update knowledge base content including troubleshooting guides, feature explainers, and more. Dogfood Pylon's suite of support products, give feedback, and influence roadmap Work closely with product and engineering to fix bugs and troubleshoot issues Help develop a scalable support process Tinker with new processes, new features, and AI

Requirements

Located in (or will relocate to) San Francisco and excited about working in-person Comfortable regularly interacting with customers over chat and video An interest in tinkering with the product 0-8 years of experience NOTE: Technical background and appetite is not required, but a big plus.

Benefits

Medical, Vision, Dental insurance 401K Unlimited PTO Food in the office Fun team offsites and events

Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Pylon by 2x Get notified about new Product Support Engineer jobs in San Francisco, CA . San Francisco, CA $100,000.00-$140,000.00 3 months ago Senior Technical Support Engineer, Operations & Support San Francisco, CA $150,000.00-$250,000.00 2 weeks ago San Francisco, CA $5,000.00-$8,000.00 1 month ago San Francisco, CA $150,000.00-$200,000.00 1 month ago San Francisco, CA $100,000.00-$130,000.00 1 hour ago San Francisco, CA $70,000.00-$95,000.00 6 days ago San Francisco, CA $90,000.00-$150,000.00 3 days ago San Francisco, CA $90,000.00-$125,000.00 1 day ago San Francisco, CA $120,000.00-$170,000.00 6 days ago San Francisco, CA $90,000.00-$250,000.00 11 months ago Technical Support Engineer - University Graduate 2025 San Francisco, CA $110,000.00-$134,000.00 2 weeks ago Sr. Technical Support Engineer - AI Prospector San Francisco, CA $86,000.00-$124,100.00 2 days ago San Francisco, CA $125,000.00-$183,000.00 6 days ago Hercules, CA $117,800.00-$150,000.00 1 week ago San Francisco, CA $110,000.00-$150,000.00 6 months ago San Francisco, CA $125,000.00-$183,000.00 2 weeks ago Technical Sales Lead - Engineering Background San Francisco, CA $150,000.00-$200,000.00 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr