About Volt Volt is transforming the massive and fast-growing communications platform industry by making it easy for software companies to harness the power of text messaging. Our mission is to enable businesses to build deeper, more meaningful customer connections through a fully managed messaging infrastructure stack. By improving the developer experience and lowering total cost of ownership, we empower teams to focus on building applications that deliver exceptional user experiences. At Volt, our culture is built on excellence, innovation, and ambition. We set a high bar, consistently exceed expectations, and push ourselves—and each other—to be the best at what we do.

About the Role We’re looking for an Operations Engineer who can bridge the gap between our internal systems and our customers. While much of your work will focus on building automation and scaling internal tools and processes, this is not a purely behind-the-scenes role. You’ll also serve as a technical escalation point—jumping in to support Customer Success and Support teams when customer issues require engineering-level insight. In this highly cross-functional role, you’ll collaborate with teams across Customer Success, Product, Engineering, and Sales to streamline workflows, improve tooling, and unblock bottlenecks. You’ll play a key role in enabling operational scale while also helping resolve complex customer challenges. Familiarity with ETL pipelines or using tools like Segment to help teams achieve data goals will be a big plus in this role.

Design, build, and maintain internal tools and workflows to support Customer Success, Product, and Operations teams. Assist with billing inquiries, platform management, and resolving customer-reported issues across teams. Own and manage ITSM processes for resolving technical issues, handling escalations, and facilitating cross-functional coordination. Troubleshoot internal product issues and improve tooling in partnership with Customer Success. Identify and resolve technical pain points across internal systems and processes. Develop automations to streamline operations, reduce manual effort, and improve platform efficiency. Collaborate with Engineering and Product to enhance system observability and deliver operational insights. Act as a technical liaison, translating stakeholder needs into scalable, effective solutions. Build internal platform capabilities that boost developer productivity and reliability. Enable self-service infrastructure (CI/CD, test environments, scaffolding, observability). Remove friction from onboarding, development, and deployment workflows. Improve internal documentation, tooling, and developer experience in collaboration with DevOps and Product. Provide lightweight infrastructure support and technical troubleshooting to internal teams. Build interfaces and integrations that connect tools across engineering, support, and operations. Requirements

3–5+ years in engineering or technical operations, ideally in SaaS. Strong backend, cloud (AWS/GCP), and automation skills (Python, Bash, Go). Experience with CI/CD, infra-as-code, and internal tools (Retool, Zapier, custom builds). Familiar with platform concepts like secrets management, observability, and release tooling. Hands-on with Segment or similar tools for data pipelines and workflow support. Knowledge of modern web tech (React, Node.js, TypeScript, GraphQL, PostgreSQL). Skilled in incident response and compliance environments (SOC2, HIPAA). Comfortable with ITSM tools and dashboards (Jira, Zendesk, ServiceNow). Strong communicator with a user-first mindset and a focus on team efficiency.

Benefits

The salary range for this position is $100-125K + 5% annual bonus. The company provides employees with health, dental, vision, and life insurance at no extra cost. Equity in the form of stock options is awarded to all employees.