Role : Desktop Engineer

Location: Indianapolis, IN

Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. • Ability to lift / move computer equipment weighing up to 50Lbs. • Skilled in desk side support and PC break/fix including basic administration of Windows O/S. • Experience with Anti-spyware and Anti-virus software. • Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. • Good written and oral communications skills with clients and management as well as people skills. • Ability to work with deadlines and complete tasks on-time. • Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification. • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.), • Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc), • Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive. Non-Technical • Good Customer management skill, • Good in oral and written communication • Able to interact and work with customer at different levels. • Self- Driven and result oriented. • Really passionate about the work Good to have • Basic understanding and troubleshooting of Apple devices and apps