Job Summary - Desktop Support Engineer (Indianapolis, IN)

- Provide 100% on-site technical support for desktops, laptops, printers, and peripherals. - Diagnose and resolve hardware and software issues for end-users. - Install, configure, and maintain Windows and MacOS operating systems. - Assist with network troubleshooting (LAN, Wi-Fi, VPN). - Manage user accounts, email, and permissions via Active Directory and Microsoft 365. - Support enterprise applications, including Microsoft Office 365, Outlook, Teams, etc. - Assist with IT asset management, including inventory and procurement tasks. - Coordinate with vendors/service providers for hardware repairs and replacements. - Update and patch software to ensure cybersecurity best practices. - Provide technical guidance and training to end-users. - Use ITSM/ticketing systems (e.g., ServiceNow, Jira) for issue tracking and resolution. - Work independently, demonstrating strong problem-solving and customer service skills. - Preferred: Experience with remote desktop tools, scripting, and prior enterprise/corporate IT support.