Customer Service Representative Specialty Hardware & Design Solutions

Location: Cincinnati, OH (Lincoln Heights / Woodlawn Area)

Pay: $16.00

Schedule: Monday Friday (Standard Day Shift)

Employment Type: PrideStaff Managed Opportunity

The Opportunity

Are you a customer-focused professional with an eye for design and a drive for excellence? We are seeking a Customer Service Representative to join an international leader in the specialty hardware industry at their Lincoln Heights location.

As a key member of our team, you will do more than just process ordersyou will be a solutions provider for cabinetry, storage, and furniture manufacturers. If you thrive in a professional, fast-paced environment where innovation and integrity are the standard, we want to talk to you.

Key Responsibilities

• Order Management: Obtain, analyze, and verify the accuracy of orders in a timely manner, specifically focusing on our vast closet and storage solutions.
• Consultative Sales: Answer inbound calls to provide sales quotes and work closely with outside sales representatives to ensure seamless customer service.
• Showroom Support: Assist walk-in customers with technical questions, product research, and order placement in our professional showroom.
• Problem Solving: Research product solutions to help customers solve real-world field-project issues.
• Growth-Oriented: Proactively suggest new or complimentary products to customers via phone and face-to-face interactions.

What We Are Looking For

• Experience: Previous experience in a similar customer service or internal sales role.
• Industry Knowledge: Knowledge of closet design, building materials, or cabinetry components is a major plus.
• Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook). Experience with AS400 is preferred but not mandatory.
• Soft Skills: Strong problem-solving abilities, project management skills, and a team-oriented mindset.
• Physical Ability: Must be comfortable in a professional environment that may occasionally require lifting/pushing/carrying items up to 50 lbs.

Why Join This Team?

• Work-Life Balance: Monday through Friday day shift onlyno weekends!
• Career Growth: Join a growing international organization that prioritizes people, culture, and professional development.
• Convenient Location: Easy access to the facility right off the I-75 corridor.

Compensation / Pay Rate (Up to): $16.00 - $16.00

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.