Piper Companies is hiring a Technical Support Engineer for a data security company located in Morrisville, NC. The Technical Support Engineer will need to be a proactive and customer driven individual that can take support to the next level. The Technical Support Engineer will need to sit on site 2 days per week in Morrisville, NC.

Responsibilities for the Technical Support Engineer:

Serve as the frontline technical expert for our Data Security Platform, delivering exceptional support across SaaS and hybrid environments. Triage, troubleshoot, and resolve complex issues related to networking, cloud infrastructure, and application security. Proactively identify and mitigate potential threats before they impact customers using tools like ADX and Grafana. Partner with Engineering, Product, and Customer Success teams to influence product improvements and ensure seamless escalations. Requirements for the Technical Support Engineer: Hands-on experience with SaaS platforms and cloud architectures (AWS, Azure, GCP). Solid understanding of IAM solutions (e.g., Okta, Azure AD, AWS IAM). Strong foundation in networking protocols (TCP/IP, DNS, SSL/TLS) and security infrastructure (firewalls, VPNs, IDS/IPS). Proficient in log analysis and root-cause troubleshooting across diverse environments. Experience managing security challenges in multi-tenant SaaS environments. Compensation for the Technical Support Engineer: $80,000 - $85,000 Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by law

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Keywords: SaaS Support, Cloud Architecture (AWS, Azure, GCP), Identity and Access Management (IAM), Network Protocols (TCP/IP, DNS, SSL/TLS), Firewalls, VPN, IDS/IPS, Log Analysis (ADX, Grafana), API Security, Secure Configuration Management, EDR/XDR tools, Scripting & Automation, Root Cause Analysis, Incident Response, Troubleshooting, Analytical Thinking, Performance Monitoring, Diagnostic Tools, Cross-functional Collaboration, Customer Success, Technical Documentation, Knowledge Base Creation, Escalation Management, Stakeholder Communication, Customer-Centric, Effective Communicator, Critical Thinking, Time Management, Adaptability, Resilience Under Pressure, Growth Mindset, Strategic Problem Solver, Team Leadership

This job opens for applications on 8/15/2025. Applications for this job will be accepted for at least 30 days from the posting date.