Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., is at the forefront of connecting people and building innovative technologies. With products like Messenger, Instagram, and WhatsApp, we empower billions globally. As we shift towards immersive experiences including augmented and virtual reality, we are looking for passionate individuals to join our team and help shape the future of social technology. Role Overview: As a Technical Support Engineer for Developers, you will be the first point of contact for the Meta developer community regarding bug reports and platform development inquiries. Your role encompasses managing technical and product issues while collaborating closely with the Sales and Partnership teams to enhance developer support. Key Responsibilities: Address and resolve bug reports and technical questions from developers. Coordinate with product and operations teams to enhance tools and processes. Design and develop support tools that improve the developer experience. Assist engineers and develop solutions for future needs. Work across multiple platforms, including Meta, Messenger, and Instagram. Minimum Qualifications: A Master’s degree (or equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or a related field. At least 6 months of experience in C, C++, C#, Java, Python, PHP, or Ruby. Experience in identifying and resolving software bugs and issues. Familiarity with Linux or UNIX systems. Knowledge of Elasticsearch, Kibana, and AWS Cloud Computing. Compensation: The public compensation for this role ranges from $214,461 to $234,630 per year, inclusive of bonuses, equity, and benefits. Equal Opportunity: Meta is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, or other legally protected characteristics. We also consider qualified applicants with criminal histories, as permitted by law. Meta participates in the E-Verify program when required. If you need assistance or accommodations due to a disability during the recruiting process, please let us know.