Technical Support Engineer , Automation, 36189423 Duties: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. This position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources. Managers Note: Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? ==> Must have JavaScripting, Networking and OS debugging knowledge. Would like to have ServiceNow Platform knowledge. What backgrounds/skills can we be more flexible with that can be learned on the job? ==> ServiceNow Platform Knowledge Does this position require to sit onsite or travel? ==> Yes If yes, which days of the week? ===> Wed and Thurs in office. Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?) ====> East Coast TimeZone since they need to come to the office Wednesdays and Thursdays. Shift is 8am-5pm EST Does this position have the opportunity to extend beyond the initial contract or convert to FTE? ==> Yes Is there a specific laptop that needs to be used for this role (i.e. - Mac or Windows)? ==> Mac laptop will be supplied to them. Pay Rate Range: $30-35.71/hr.