Salary: $127,000 - $155,000/Year + Discretionary Bonus Benefits: Medical, Dental, and Vision Insurance PTO 401(k) Stock Options Wellness Stipend 4.5 Day Work Week Parental Leave Company/Position Overview: Our client, an AI-generated retail loss prevention company, is hiring a Technical Project Manager/Sales Engineer to join their team in Denver. This global company is empowering the retail industry to tackle theft and Organized Retail Crime, a problem globally and is putting people, retailers, and communities at risk every day. The Technical Project Manager/Sales Engineer, with deep technical expertise in risk detection technologies, will lead end-to-end projects with customers, partnering with a diverse set of internal and external stakeholders, by supporting the sales cycle through discovery, technical validation, and enabling a transition to Implementation. You’ll become the subject matter expert on the risk detection modules, understanding the technical integrations and product capability inside and out. This role requires someone with experience in deploying end-to-end solutions that involve both hardware and software, exceptional project management skills, and the ability to collaborate effectively with various internal and external stakeholders. This is a hybrid role that will support both the North American and UK teams, which may require an earlier start time (7:00 am) and 2 – 5 days of travel per month. Duties for the Technical Project Manager/Sales Engineer: Project Management: Partner with relevant stakeholders to oversee the scoping, design, and delivery of risk detection pilots and rollouts, both for customers with a handful of sites as well as those with thousands of sites. You’ll act as a project manager for these deployments, ensuring successful planning, rollout, and ongoing support. Technical Subject Matter Expertise: Deep understanding of risk detection systems and the various deployment models, including on-camera and on-premise deployments Practical knowledge of networking requirements for software running in customer environments Solid understanding of SaaS platforms, databases, and cloud environments Technical Pre-sales: Leading technical discovery sessions with customers as well as providing in-depth technical expertise during the sales cycle, understanding client needs, and communicating the technical value proposition. Supports the commercial team with presentations, RFPs, and ensures a smooth transition to project implementation. Engineering Collaboration: Set up monitoring and alerting systems Configure and optimize recognition technology deployments Troubleshoot network and hardware issues Provide technical feedback for product improvements Supplier Relationship Management: Build and maintain a network of suppliers for direct supply of recognition technology hardware and software. Will work closely and in partnership with our integrators to ensure a smooth rollout and maintenance of the systems. Market Awareness: Understand market and the use of risk detection technology across our global markets. Customer success Collaboration: Partner with Customer Success teams to facilitate seamless customer pilots and rollouts, ensuring the team is equipped for success. Ownership and communication: Take ownership of technical issues and questions, communicating clearly with relevant teams, providing updates, and following through to resolution. Qualifications for the Technical Project Manager/Sales Engineer: Experienced in rolling out and leading complex technical programs that involve collaborating and liaising with a wide range of internal and external stakeholders You’ve worked in a product organization and have recent experience in a growth business You’re someone who thrives in a lean team environment where you’re operating with autonomy and accountability for delivery of projects You have exceptional communication, with the ability to translate complex technical concepts into business outcomes You understand commercial drivers and can leverage that business context along with your technical domain knowledge to support business objectives in a meaningful way You can think strategically, looking outside of the day-to-day projects, to identify opportunities for growth or new opportunities for integrations and partnerships Experienced in picking up new technologies and concepts quickly You’re curious and excited about how AI tools can enhance technical workflows, improve efficiency, or scale support, and may have already experimented with AI tools for documentation, monitoring, or knowledge management. As this role requires an in-depth understanding of the technology, both with hardware and software, a background in Engineering will be an advantage

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