Salary: Are you a passionate individual who wants to help shape the future of biometric identity?

At TECH5 USA, we are revolutionizing identity management with AI-driven biometric solutions designed to enhance public safety and digital identity verification. As part of our team, youll work alongside industry experts to assist in developing cutting-edge technologies that empower law enforcement agencies and governments worldwide.

We are dedicated to continuous innovation, investing in advanced biometric research. Our AI/ML-powered matching algorithmsranked among the fastest by NISTenable law enforcement to quickly and accurately identify suspects, track fugitives, and solve crimes.

TECH5 is leading the way in secure digital identity solutions, pioneering advancements such as biometric-based cryptographic keys, offline multifactor authentication, and revocable biometrics for privacy-centric identity verification. From mobile biometric capture for field officers to digital credential issuance and authentication, our in-house technology delivers unmatched speed, accuracy, and security.

Join us in shaping the future of biometrics and digital identity, driving innovation that enhances both public safety and secure identity management.

As a remote/work-from-home Support DevOps Engineer you are responsible for the deployment and operational oversight of customer production environments for TECH5 USAs Software-as-a-Service (SaaS) product offerings. You will work with Engineering DevOps and other internal teams to create environmental and security requirements and will be responsible for the implementation, using specifications from Engineering, on-going operational improvement, and management of customer-facing production environments. While this is primarily a DevOps role, TECH5 USA maintains a small number of legacy on-premise deployments that must be maintained, and this role includes support of services and infrastructures considered as classic IT infrastructure.

As a Support DevOps Engineer, you will be focused on ensuring the smooth operation of TECH5s software and systems after they've been developed and deployed and bridging the gap between engineering and operations. You are responsible for resolving production issues, troubleshooting customer-reported problems, and maintaining the infrastructure and tools used in the software development lifecycle.

Primary Job Duties : Communicates with internal teams and customers to plan and review implementation status. Owns and maintains GitHub Actions through multiple repositories, incorporating scanning and testing of environments and deployments. Deploys and maintains customer environments on AWS ECS, troubleshoot issues, and implement operational tooling and dashboards for increased availability and improved management. Develops, implements, and maintains monitoring, logging, and alerting systems to ensure high-availability and reliability. Implements containerized environment using Docker. Automates systemic tasks and operational workflows to streamline the support process and reduce manual tasks. Collaborates with Engineering to streamline on-going code deployment procedures. Creates repeatable processes and templates for the implementation of customer projects. Ensures production-environment compliance with security policies and controls, and audit requirements and reporting. Resolves production issues by troubleshooting and resolving problems that arise in the production environment, such as application errors, infrastructure failures, or performance bottlenecks. Performs root cause analysis by identifying the underlying causes of issues to prevent them from recurring. Mentors support personnel in AWS and DevOps disciplines, while promoting a culture of continuous improvement, knowledge sharing, and collaboration. Evaluates and recommends DevOps tools, frameworks, and practices to continually improve operational processes and efficiency. Submits to and passes enhanced criminal and background checks conducted by individual customers utilizing their requirements to be cleared. Requires participation in a 24x7 on-call shift rotation and may require travel up to 5%. Receives and responds to customer support requests during work hours. Completes annual security training and adhere to TECH5 USAs security policies and procedures; notifies IT with any suspicious emails or other activity. Performs other job-related duties and responsibilities as may be defined or assigned from time to time.

Experience/Education : Associates degree or higher in Information Technology, Computer Science, Computer Engineering, or equivalent work experience, with a minimum of two years experience in customer-facing DevOps role within the software technology industry. AWS certifications in the Cloud Practitioner, DevOps and/or Solutions Architect tracks. Certifications are not a replacement for the required practical experience. Minimum one-year experience and proficiency with Infrastructure-as-Code tools such as AWS CDK (preferred), Terraform, Puppet, Chef, or other platforms for maintaining version-controlled, auditable infrastructure. Minimum one-year experience with integrating security practices, including vulnerability scanning, secret management and least privilege principles. Familiarity with logging, traceability and change management best practices, in support of compliance audits. Advanced knowledge of container technologies, primarily Docker, with access-control, best practices. Minimum one-year experience with tools such as DataDog, Prometheus, AWS-provided tools, or other platforms for monitoring and incident response. Minimum two-years experience with Git and GitHub Actions is required, GitLab CI/CD is desirable. Working knowledge of databases such as SQL, MSSQL, Postgres, MongoDB is required.

Skills : Fluent English skills, written and verbal, are required. Demonstrated ability to manage multiple concurrent deployment and service-delivery environments, simultaneously as may be required. Strong skills in automation and scripting (BASH, Python, Go, others) is required. Along with AWS ECS and Docker an understanding of DevOps in Azure is desirable. Able to interpret and explain complex technical systems to non-technical audiences Ability to work both independently and within a team environment Advanced knowledge of PC computing and general IT system management skills. Take charge attitude with the situational awareness to understand when escalation is warranted. Experience in regulated industries (e.g. law enforcement, healthcare) with compliance frameworks such as SOC2, ISO 27001, GOVRAMP and CJIS are preferred. Familiarity with Atlassian products, including JIRA, JIRA Service Manager, and Confluence, is required. Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work. Excellent time management, organizational and problem-solving skills. Ability to lift and move up to 50-lbs.

With TECH5 USA, youll be working 100% remotely while interacting with colleagues who are committed to working together in achieving success and extraordinary customer satisfaction. We are a transparent team. We believe our team is our greatest asset. If youre looking to be a part of an exciting, fast-paced, team-driven environment, TECH5 USA is the place for you.

We offer benefits designed for you: Very generous paid time off policy; Retirement Savings in a 401K; Great company culture of collaboration, honesty and integrity; Medical, Dental, Vision, Disability, Accident and Life insurance.

The salary range for this role is $60,000 to $80,000. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. TECH5 USA complies with all minimum wage laws as applicable.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that TECH5 USA is not able to provide visa sponsorship for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer

remote work