IDR is seeking a Sr. Voice Engineer to join one of our top clients. This role is perfect for a seasoned professional with a strong background in voice engineering and contact center platforms. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

This candidate will be working remotely and must sit in PST to be considered.

Position Overview/Responsibilities for the Sr. Voice Engineer:

Work remotely while adhering to west coast hours Troubleshoot and resolve complex hardware/software issues Utilize knowledge of Cisco networking, QoS, SIP, and VoIP in call center environments Maintain and improve voice/network infrastructure including LAN/WAN, firewalls, PSTN, PRI, TDM, POTS Required Skills for Sr. Voice Engineer: Experience with Genesys (Engage/Cloud), NICE CXone, Five9, or similar contact center platforms Familiarity with Microsoft O365, Teams Voice, NICE recording, Aspect WFM, and other call center tools Proficiency in Cisco networking (routing/switching, MPLS, BGP, EIGRP) Knowledge of QoS, SIP, and VoIP in call center environments ITIL v3 Foundations certification Experience working in a contact center support environment and with ServiceNow Software What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row #LI-Remote