Sr Avaya Support Engineer

New Yesterday

Top skills requested (must have 5): SBC System Manager Session Manager Communications Manager AADS EFGW CMS Experience Portal Endpoints i.e. B199, Viper phones, B189, Workplace client Job Description: We are seeking a skilled Avaya Voice Engineer to support and optimize our enterprise voice infrastructure. This role requires hands-on experience with Avaya communication systems and a strong understanding of VoIP architecture. The ideal candidate will have expertise across multiple Avaya platforms and tools and be capable of configuring, troubleshooting, and maintaining complex voice environments. Responsibilities: Design, implement, and support Avaya voice solutions in enterprise environments. Administer and troubleshoot Avaya Session Border Controller (SBC) for secure SIP connectivity. Manage Avaya Aura Device Services (AADS) for endpoint provisioning and client enablement. Configure and support Enterprise Feature Gateway (EFGW) for advanced call features. Maintain and generate reports using Avaya Call Management System (CMS). Support and optimize Avaya Experience Portal for IVR and self-service applications. Deploy, manage, and troubleshoot various endpoints including Avaya B199, B189, Vantage/Viper phones, and the Workplace client. Collaborate with cross-functional teams to ensure high availability and performance of voice services. Provide documentation and technical guidance for operational and support teams. Requirements: 5+ years of experience with Avaya voice solutions in large-scale environments. In-depth knowledge of VoIP, SIP, and unified communications. Hands-on experience with the listed Avaya technologies. Strong troubleshooting, analytical, and communication skills. Avaya certifications (ACSS, ACIS) preferred. Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) retirement plan …and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
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Location:
Coppelll, TX, United States

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