ESSENTIAL DUTIES AND RESPONSIBILITIES

• 20% - Assists customers in troubleshooting problems. Minimizes the "bouncing" around before a solution can be identified. Quickly resolves customer problems.

• 20% - Works to aid new (or existing) customers applications with product selection. This includes providing wind analyses for specific mast applications. Ensures the correct product is selected for the application.

• 20% - Develops proper design specifications for non-standard specialty products in accordance with customer needs. Facilitates processing of specialty products and eliminates delays.

• 15% - Develops documentation to support specialty products. This documentation includes proper test procedures, manuals, work instructions, wind speed charts, etc.

• 15% - Provides customers with technical specifications for Will-Burt products to include in their RFQ specifications. Ensures that our products are targeted in end user specifications.

• 10% - Assists Product Development Engineering in gathering feedback from customers during the Beta phase of development.

REQUIRED COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Autonomous decision making - Shows the propensity to make sound decisions following the intent of the sales team and organization without direct supervision when necessary.

Bias for Action - Shows the desire to act in the absence of tasks with future sales in mind.

Prioritization - Capable of prioritizing tasks in a manner that elicits maximum effectiveness for the company's vision.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

BSME Degree with a preference of 2 to 4 years related experience and/or training; knowledge and ability to use 3D CAD Software (preferably Autodesk Inventor).

LANGUAGE SKILLS

Ability to read and interpret documents such as specifications, government contract terms and conditions, operating and maintenance instructions, and installation manuals. Ability to write compliance matrices, routine reports, and correspondence. Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to perform static analyses to determine the survivability, failure mode and/or concept validity of a mechanical system.

REASONING ABILITY

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, sit, and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 60 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.