Join to apply for the Sales Engineer role at incident.io 3 weeks ago Be among the first 25 applicants Join to apply for the Sales Engineer role at incident.io This range is provided by incident.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $105,000.00/yr - $125,000.00/yr About Incident.io

Are you the right applicant for this opportunity Find out by reading through the role overview below.

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.

Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.

We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.

The Team

Our Sales Engineering team is the bridge between our innovative product and our customers' unique needs. As technical experts with a deep understanding of incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution.

This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions. Whether they're leading proof of concepts, addressing intricate integration questions, or providing critical market feedback to shape our product roadmap, our Sales Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.

What You’ll Be Doing

Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging incident.io. Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices. Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function. Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success. Being a founding member of our SE team, you'll shape and develop the function by improving processes and creating sales enablement materials to drive team success.

What Experience You Need To Be Successful

Proven track record in a similar role, with experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS. Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas. Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences. Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance Ingenious and proactive, you’re always looking for ways to stand out with customers, while in a fast-paced, ambiguous start-up environment where you need to operate with autonomy.

What We Offer

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.

Market leading private medical insurance Generous parental leave First Friday of the month off Generous annual leave/PTO allowance Competitive salary and equity Remote working and personal development budget Enhanced pension/401k

Compensation Range: $105K - $125KSeniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionSales and Business Development IndustriesSoftware Development Referrals increase your chances of interviewing at incident.io by 2x Sign in to set job alerts for “Sales Engineer” roles.Bacardi Account Manager (Chains)- Northern CARegional Account Manager Foodservice, West San Francisco, CA $166,000.00-$232,000.00 3 weeks ago San Francisco, CA $77,938.00-$103,429.00 2 weeks ago San Francisco, CA $134,000.00-$195,000.00 7 hours ago San Francisco, CA $17.00-$18.00 4 months ago San Francisco, CA $150,000.00-$180,000.00 2 weeks ago San Francisco, CA $70,000.00-$220,000.00 1 year ago San Francisco, CA $170,000.00-$210,000.00 2 weeks ago San Leandro, CA $95,000.00-$118,000.00 1 year ago San Francisco, CA $80,000.00-$120,000.00 1 year ago San Francisco, CA $80,000.00-$120,000.00 1 year ago Sales Opportunities - United States (Future Opportunities)District Sales Manager - Northern California San Francisco, CA $70,000.00-$80,000.00 2 weeks ago San Francisco, CA $180,000.00-$230,000.00 2 weeks ago San Francisco, CA $95,000.00-$125,000.00 13 hours ago San Francisco, CA $60,000.00-$90,000.00 3 months ago San Francisco, CA $120,000.00-$210,000.00 3 months ago Oakland, CA $150,000.00-$150,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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