This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Service Manager
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience.
The work model for the role is: Hybrid
This role is contributing to the Electrification Smart Power division in Richmond, VA.
You will be mainly accountable for:
Providing technical service support for the ABB Power Conditioning (PCS) products as an essential part of the global service support.
Working in a team, resolving various technical issues.
Collaborating with ABB local units in Americas and the rest of the world, facilitating customers’ problems resolution including any warranty and lifecycle issues.
Collaborating with the Agile Teams to provide efficient support and improve the products.
Developing and delivering training materials to enhance technical knowledge across the service teams.
On request, participating in field activities, including key installations, commissioning, and troubleshooting on-site.
Visiting customer locations to get hands-on experience and contribute into customer relationships.
Sharing best practices and lessons learned for continuous improvement within the team.
Our team dynamics:
You will join a dynamic, international, collaborative and high performing team with clear tasks, where you will be able to thrive.
Bachelor's degree in Engineering, (Electrical or Electronics preferred).
At least 5 years of experience in technical service, field support of power conditioning equipment, Uninterruptible Power Supply (UPS) systems and/or AC drives.
Strong understanding of power electronics, UPS equipment and knowledge of three-phase power systems highly preferred.
Experience in troubleshooting and commissioning of electrical systems.
Availability to travel up to 30%, domestically and internationally.
Ability to support global customers in multiple time zones.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid
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