Senior Telecommunications Engineer or Associate Telecommunications Engineer

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Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to these classifications, please Senior Telecommunications Engineer or Associate Telecommunications Engineer to open the examination bulletin and follow the instructions on "How to apply".

The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.
Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager - standard in-person interviews will still be offered if conditions permit.

Under the general direction of the Program and Project Supervisor in the Communications Division's Carrier Oversight & Programs Branch, specifically within the Network Performance and Public Safety section, the Senior Telecommunications Engineer will conduct engineering surveys and studies of telephone company networks and facilities. This role involves analyzing data related to telephone service troubles and outages to identify areas in the state that experience chronic service issues.

The incumbent will prepare reports and memorandums summarizing the findings of these studies and will provide consultation and advice to Division management, as well as to administrative law judges and Commissioners of the California Public Utilities Commission (CPUC). Additionally, this position requires leading projects within a team of analysts, which may involve acting as a leader on complex projects that demand significant technical expertise. The incumbent will also take into account diversity, equity, and inclusion in policy analysis, stakeholder engagement, and internal processes.

The Carrier Oversight and Programs Branch of the Communications Division manages the California Public Utilities Commission (CPUC) service quality programs. These programs are designed to ensure that telephone companies deliver safe and reliable service. Staff members review the service quality data reported by these companies to ensure compliance with established service quality standards. They analyze this data to identify any concerns regarding the level of service provided.

Additionally, the branch offers advisory support to decision-makers on various regulatory issues, including the 9-1-1 network, federal and state network outage reporting, communications emergency measures, and service quality results specific to individual carriers.

You will find additional information about the job in the Duty Statement .

Working Conditions
This advertisement is listed specifically for San Francisco (SF, SAC) location. All identified locations will be considered as one candidate pool to fill one position. Apply to only those location(s) in which you are willing to work.

This position requires travel. This is a hybrid position that will require the selected candidate to report to their assigned headquarter office a minimum of two (2) days a week. Hybrid positions may be eligible for telework under California Government Code Section 14200 for eligible applicants residing in California. In accordance with CPUC Telework Policy, telework arrangements are subject to change and may be reevaluated at any time.

Minimum Requirements You will find the Minimum Requirements in the Class Specification. Additional Documents
Position Details Job Code #:
JC-483373

Position #(s):
680-332-3637-XXX

Working Title:
Senior Telecommunications Engineer or Associate Telecommunications Engineer

Classification:
SENIOR TELECOMMUNICATIONS ENGINEER $11,104.00 - $13,898.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider:
ASSOCIATE TELECOMMUNICATIONS ENGINEER
$9,429.00 - $11,798.00

# of Positions:
1

Work Location:
San Francisco County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information Communications Division/ Carrier Oversight & Programs Branch/ Network Performance & Public Safety:
Department Website: http://www.cpuc.ca.gov

Special Requirements
Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.

Please write your SOQ to address the following three questions:
  • Detail your knowledge of communication network technologies and designs, including wireline, wireless, and internet systems.
  • Describe your experience in preparing and/or reviewing technical reports or other written documents. Give a specific example.
  • Discuss your ability to clearly explain complex communications technology, in written and oral formats, to a non-engineering audience.

    • For helpful guidance on writing an effective SOQ, please see the Work4CA guide.

    It is strongly encouraged to apply through your CalCareer Account at www.jobs.ca.gov
    Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

    If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment.

    Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline.
    Foreign education credential evaluation services can be found at https://www.naces.org

    Employment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered.

    Only the most qualified candidates will be invited to an interview.

    Per CCR 249.3, this job control may be used to fill subsequent vacancies.

    Application Instructions
    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
    Final Filing Date: 7/31/2025
    Who May Apply
    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply
    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Public Utilities Commission
    N/A
    Attn: Human Resources Division
    505 Van Ness Ave, Room 3008

    San Francisco , CA 94102

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Public Utilities Commission
    N/A
    Human Resources Division
    505 Van Ness Ave, Room 3008

    San Francisco , CA 94102
    Monday to Friday Except Holidays
    08:00 AM - 05:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
    Benefits
    Benefits Summary

    Contact Information
    The Hiring Unit Contact is available to answer questions regarding the position or application process.
    Department Website: http://www.cpuc.ca.gov
    Hiring Unit Contact:
    KieuChinh Tran
    (916) 336-3679
    kieuchinh.tran@cpuc.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
    EEO Contact:
    Reasonable Accommodation Coordinator
    (916) 894-5799
    ReasonableAccomodation@cpuc.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Additional Application Information
    Please indicate "Senior Telecommunications Engineer" or "Associate Telecommunications Engineer" in the Examination/Job Title section on the CA State Application (std 678).

    This position may be filled at either the Senior Telecommunications Engineer or Associate Telecommunications Engineer level for recruitment purposes. Duties will be adjusted commensurate with the level at which the position is filled.

    Equal Opportunity Employer
    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
    Apply
    Location:
    San Francisco
    Job Type:
    FullTime

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