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About Us & The Role: We're a U.S.-based Managed Services Provider (MSP) helping businesses stay secure, productive, and connected. Our culture is built on care, innovation, integrity, and teamwork. We're looking for a Senior Systems/Network Engineer with strong MSP experience to lead complex troubleshooting, manage advanced infrastructures, and drive improvements across networks, servers, and cloud environments. This is a long-term opportunity where your expertise will make a big impact.

Responsibilities

Lead and resolve high-level infrastructure issues Configure and manage firewalls, switches, VPNs, and security appliances Improve and manage backup, disaster recovery, and business continuity solutions Administer Microsoft 365, Azure AD, and virtualization platforms (VMware, Hyper-V) Optimize monitoring and RMM tools (DattoRMM or similar) Automate tasks using PowerShell or equivalent scripting Respond to critical alerts and perform required maintenance Collaborate with U.S.-based teams, improving processes and documentation Qualifications 10+ years in a senior technical role within an MSP or IT support organization Extensive expertise in Windows Server, Active Directory, Azure, and Microsoft 365 Strong networking skills: firewalls, VLANs, routing, VPNs, switching Experience with backup/disaster recovery (Datto, Veeam, etc.) Solid background in virtualization (VMware, Hyper-V) Familiarity with PSA/RMM tools (Autotask, ConnectWise, DattoRMM, N-central) Knowledge of security best practices for mid-market environments Excellent communication skills with both technical and non-technical audiences Proven ability to lead under pressure while driving long-term improvements Why Join Us Above-market pay for top talent Full-time, stable role with growth potential Work with advanced technologies in challenging environments Supportive team culture where your contributions are valued