Position Overview

Business Technology & Digital Solutions is a fast-growing organization responsible for driving the digital transformation atFUJIFILM Biotechnologies. You will be surrounded by highly dedicated and skilled colleagues worldwide, all working together to ensure stable, efficient, and compliant IT solutions. The Global Desktop Engineering team is part of the Infrastructure & Operations (I&O) department.

We areseekingan experienced, passionate, and service-minded Senior Global Desktop Engineer. The Global Desktop Engineering teamis responsible forbuilding, monitoring, managing, and troubleshooting the organization's End-User Computing environment. This role provides critical technical guidance andexpertise, diagnosing and resolving high-level technical issues across a diverse range of technologies. It involves analyzing inquiries,identifyingtheappropriate technicalareas or vendors to resolve problems, consulting with managers and colleagues on action plans, and serving as the ultimate point of escalation within the business.

This pivotal role ensures seamless End-User Computing and application performance, delivering exceptional support to our global users.

A key aspect of this position is training and mentoring other Global Desktop Engineers, sharing knowledge, and developing their skills to enable effective troubleshooting and support. This includes leading the creation and maintenance of the organization’s knowledge base, as well as developing end-user support and training documentation.

Furthermore, the candidate willparticipatein project execution and quality assurance, administer support processes and procedures, and manage client build, software deployment, and patch management. They will also oversee asset management of client hardware and document all relevant processes and procedures.

The ideal candidatepossessesa service-oriented mindset, capable of handling customer requests while prioritizing based on criticality. Candidates should have strong knowledge of End-User Computing technologies anddemonstrateanalytical and methodical approaches to IT incidents and requests,showcasingproven problem-solving skills to address complex technical challenges. Excellent teamwork and collaboration skills are essential for effective interaction within diverse teams and fostering a cooperative work environment. The candidate shouldexhibita self-motivated and resourceful attitude, with the ability to prioritize and execute tasks in high-pressure situations whilemaintaininga strong senseof responsibility and commitment to service.

Job Description

Key Accountabilities

Technical Guidance and Issue Resolution: As the primary point of escalation within the organization, theSeniorGlobal Desktop Engineeris responsible fordiagnosing and resolving complex technical issues across a diverse range of technologies

Training and Mentoring: This roleis responsible fortraining and mentoring other Global Desktop Engineers by imparting essential technical knowledge and skills, empowering them to effectively address and resolve technical issues independently

Knowledge Base Management: TheSeniorGlobal Desktop Engineeris responsible forthe creation and maintenance of the Global Desktop Engineers 's knowledge base. This includes documenting solutions to common issues,establishingbest practices, and developing end-user support and training materials

Project Execution and Quality Assurance: Theyare responsible forparticipatingin technical projects, ensuring that they are executed efficiently and meet the organization's quality standards

Client Build, Software Deployment, and Patch Management: Ensure effective software deployment and patch management while also managing asset tracking for client hardware

Qualifications & Experience

Bachelor’s degree in information technology, Business Administration,ComputerScienceor a related field

Highly Regulated Environment Experience:minimum+10years of work experience

+5years of experienceasAutopilot & IntuneAdministrator

in depth knowledge ofjamf

Proficient knowledge of Tanium

In-depth knowledge of MAC environment

In-depthknowledge of Active Directory and Group Policy Objects (GPO).

Proficientknowledge ofSCCM“System Center Configuration Manager”

Excellent analytical, organizational, and problem-solving skills.

Familiarity with regulatory compliance related to software licenses and hardware disposal

ITIL Processes Knowledge: Understanding of ITIL processes isrequired.

Impact & Decision Making

Ensuring mimimal service interruption

Positively impact on end users experience.

Identifing recurring issues and optimizing processes.Identifying solution and present recommendation

Accountable for assigned incident and request

Responsible forimage and maintenanceCrop,MCN and LAB PCs

Prioritize own task under assigned work area

Key Knowledge

Operating Systems Expertise: Extensive experience with various operating systems, particularly macOS, Microsoft Windows 10, and 11

Networking Knowledge: A solid understanding of networking concepts, including DNS, DHCP, and TCP/IP.  SQL Server: Familiarity with SQL Server, as SCCM uses SQL Server as its backend

PowerShell Scripting: Scripting skills, especially with PowerShell, are often necessary for automating tasks within SCCM

Software Distribution: Proven skills in packaging and deploying software via SCCM, Intune, andJamf

Project Management: Ability to manage projects, including planning, coordinating, and executing tasks effectively

Microsoft Suite Proficiency: Proficient in Microsoft Office 2016-2019, Office 365, Teams, and cloud-based phone systems, with strong administrative knowledge

ITSM Knowledge: Solid understanding of IT Service Management (ITSM) principles and practices tofacilitateeffective IT service delivery

Hardware Expertise: Excellent knowledge of computer hardware, including PCs and networking hardware

Interpersonal and Communication Skills: Strong interpersonal skills and a service-oriented approach. Must be a team player and an effective communicator in English, both verbally and in writing.  Analytical and Problem-Solving Skills: Ability to apply analytical and methodical approaches to IT incidents and requests, with proven capabilities in resolving complex issues

User Interaction: Experience working closely with end-users to manage issues and requests, with a strong focus on customer service and satisfaction

Teamwork and Collaboration: Excellent teamwork and collaboration skills to work effectively within diverse teams and promote a cooperative work environment

Self-Motivated and Resourceful:Demonstratesa self-motivated and resourceful mindset, with the ability to prioritize and execute tasks efficiently in high-pressure environments whilemaintaininga strong senseof responsibility and commitment to service

Job Locations US-Holly Springs, NC

Posted Date 9 hours ago (8/13/2025 3:58 PM)

Requisition ID 2025-35292

Category Information Technology

Company (Portal Searching) FUJIFILM Biotechnologies