Senior Engineer, Operations Systems Position Profile This is a senior technical operations role focused on the design, implementation, and maintenance of hardware/software solutions to meet both customer and internal needs. Responsibilities include system monitoring, management, and providing elevated support for issues and requests. The role requires working in a distributed team environment to drive efficiency through creative solutions using interconnected tools. The ideal candidate is a team player, forward-thinking, self-motivated, and passionate about making a meaningful impact. Job Duties and Responsibilities Manage production customer and internal VMware systems, including deployment, upgrades, availability, and capacity planning. Oversee monitoring and management systems across multiple products (SaaS, VaaS, Internal, VDI, Azure Services). Develop and test new technologies (VMware, Microsoft, AWS, Citrix, etc.). Diagnose and resolve elevated software and server issues. Identify inefficiencies in business processes and develop automation, monitoring, and reporting solutions. Conduct problem analysis, issue trending, and outage management. Create tools and scripts for system monitoring and testing. Assist various teams with technical requests and support. Collaborate with vendors to resolve customer issues under support contracts. Provide timely updates to clients and internal staff on escalated issues and outages. Develop internal documentation and conduct training sessions. Adhere to company policies and procedures. Perform effectively in a fast-paced, high-volume environment. Execute related tasks as required. Qualifications 7+ years of relevant experience. Bachelor's degree in Computer Science or related field preferred. Extensive experience in managed IT services. Knowledge, Skills, and Abilities Strong understanding of Microsoft OS, patching, and applications. Proficiency in VMware, vCloud Director, and virtualization technologies. Project management experience (PMP not required). Familiarity with Citrix VDI infrastructure and Microsoft Azure services. Knowledge of SAN management and related technologies. Service-oriented mindset with a commitment to high-quality support. Broad technical expertise and eagerness to learn new technologies. Understanding of networking principles, TCP/IP, SNMP, WMI. Basic SQL knowledge and ability to write queries. Proficiency in PowerShell for automation. Strong organizational and analytical skills. Excellent communication and time management abilities. Problem-solving skills and ability to interpret complex instructions. Ability to work in a dynamic, fast-paced environment. Team-oriented with a collaborative attitude. Strategic thinking and sound judgment. Willingness to work after hours or weekends as needed. Working Conditions, Mental and Physical Demands Office environment with standard lighting, ventilation, and noise levels. Work involves interpreting and applying complex data and instructions. Minimal physical effort; mostly sedentary with occasional walking, standing, and lifting (under 10 lbs). Moderate dexterity required for tools and equipment. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can: Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.