Senior Customer Success Engineer - NY Metro Join to apply for the Senior Customer Success Engineer - NY Metro role at Cyera .

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Come join the company reinventing data security, empowering businesses to realize the full potential of their data. Cyera is the leading data security platform built for the cloud era, aiming to reinvent data security, enable agile collaboration, and pursue new business opportunities. Trusted by security teams at global enterprises, backed by top investors, and working with Fortune 1000 companies, we seek world-class talent to join us in shaping the future of data security. THE OPPORTUNITY We are seeking a highly skilled Customer Success Engineer to optimize customer utilization and ROI with Cyera. This role offers the chance to contribute to data security innovations and impact global data protection. Expect to travel 25-50% annually to engage directly with clients and enhance their experience. RESPONSIBILITIES: Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge. Establish trust as an advisor at all customer levels, from practitioners to executives. Drive adoption through onboarding and training. Understand customer requirements and challenges to design tailored use cases using a consultative approach. Ensure customers realize maximum value and ROI, supporting ongoing engagement and expansion. Identify and resolve obstacles to customer success, collaborating with peers. Advocate for customer feedback to influence product development. Utilize training resources to support customer education. Troubleshoot and resolve technical issues for seamless operation. Monitor customer health metrics and report on them. Develop joint success plans with customers. Share best practices internally and externally. Mentor team members and participate in hiring processes. Conduct Quarterly Business Reviews to evaluate progress and identify improvements. REQUIRED QUALIFICATIONS: Associates degree or equivalent experience; Bachelor's in Computer Science or related field is a plus. 12+ years of project management experience, with strong organizational skills. Self-starter in fast-paced, ambiguous environments. Proven track record in driving revenue, customer satisfaction, and retention. Experience collaborating with development teams. Proficiency in SQL, scripting languages (e.g., Python), and cloud environments. 3+ years experience with data and cloud technologies, including databases, networking, IAM, etc. Experience with APIs, web services, and security technologies like DLP, DSPM, SIEM, etc. Background in technical customer-facing roles within software companies. Strong relationship management skills, including onboarding, renewal, and expansion. Excellent communication skills, capable of leading executive and technical meetings. Ability to work independently and solve complex challenges. COMPENSATION & BENEFITS Competitive salary, benefits, and equity. Final compensation depends on experience, location, and role specifics. Potential for merit increases based on performance. Remote work with office reimbursement Unlimited PTO, holidays, sick leave Health, vision, dental, life, and disability insurance Additional Details Seniority level: Mid-Senior Employment type: Full-time Industry: Cybersecurity

#J-18808-Ljbffr