Senior Engineer, Windows Client Systems Do you love decomposing problems to develop products that impact millions of people around the world? Would you enjoy identifying, defining, and building software solutions that revolutionize how businesses operate? As a member of the Amazon Web Services (AWS) Utility Computing (UC) organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services. Region Services Corporate Infrastructure (RSCI) is looking for an experienced Windows Client Systems Engineer with a deep knowledge of Windows desktop services, including virtual desktops and infrastructure. Our mission is to deliver robust, highly available, and easy to use services to our internal customers in support of the Amazon Dedicated Cloud for U.S. Government customers. We are looking for a motivated Senior Engineer to deliver results for our customers. This is a hands-on position where your daily role will maintain and enhance existing services, including Windows build / deployment capabilities, fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages. This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments. You will have a strong and diverse technical background that allows you to approach problems with confidence and ingenuity. A successful Windows Client Engineer will drive the design and implementation of new services, find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities: Oversee deployment, configuration, and management of core ADC services, including directory services, file and print, DNS/DHCP, application servers and management of server hardware and infrastructure. Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic. Drive expedient resolution and root cause analysis for critical issues affecting your services. Mentor and develop a team of Operational Engineers with an emphasis on providing dial tone services. Bring continuous improvement to operational processes. Balance raw up-front dollar cost with usability, operability and TCO, both in datacenters and on-site services. Lead the development and delivery of state of the art system health monitoring, diagnostics, repair, and other self-healing automation. Develop automation tools and processes that reduce manual effort and increase overall efficiency. Innovate and drive improvements in monitoring and visualization of system health, status of maintenance tasks, and reporting systems. Basic qualifications: Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner) Eight (8+) years supporting Windows family of operating systems to include four (4) of the following eight (8) core competencies: AD, DHCP, PowerShell, Email workflow, SCCM, SCOM, Win OS, DNS, and disaster recovery/business continuity 3+ years' experience in automation / scripting in the Windows environment using PowerShell Defined Knowledge of networking basic skills and troubleshooting Experience automating tasks such as, software packaging and deployment, automated security patching, and Operating System Deployment. Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred qualifications: Master's Degree in Engineering, Information Technology or related technical discipline Ten (10+) years supporting Windows family of operating systems Current Cloud+ or GICSP or GSEC or SSCP certification Strong experience in at least two of the following areas: Multi-Factor Authentication in an Active Directory environment Endpoint Detection and Response (EDR) Privileged Access Management (PAM) Just-In-Time (JIT) & Just-Enough-Administration (JEA) Virtual Desktop Infrastructure (VDI) including infrastructure management, backend storage, disaster recovery Meets/exceeds Amazon's leadership principles requirements for this role Meets/exceeds Amazon's functional/technical depth and complexity for this role Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $139,500/year in our lowest geographic market up to $210,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.