REQ_25038435 Customer Engineer / Senior Customer Engineer
23 Days Old
Job Description
Duties and responsibilities
- Duties and responsibilities
- Support product technical acceptance and certification process
- Run product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company's as well as customer's KPI
- Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
- Ensure high system level product quality/performance and out-of-the box user experience
- Support field test as necessary
- Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities
- Provide and improve automation test items request to improve efficiency and reduce human intervention time
- Engaging with product group in L2 and L3 level problem escalation
- Frequent vendors and customer meetings and visits for product feedback and future opportunities
- Provide technical post-sales support to R&D team
- Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
- Adhere to bug tracking process per corporate product development lifecycle
- Requirements and qualifications
- BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
- Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
- Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
- Able to demonstrate scripting skills in shell, and batch scripts
- Team player being able to adapt to multicultural environment
- Willingness to learn and explore new technologies
- Big plus with experience in wireless and wired telecommunication industry
- Hands on testing with DOCSIS 3.1 and later
- Hands on testing with Fiber
- Hands on debugging with Video Streaming commercial devices
- Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,...) and PAN
- Hands on experience in commercial tools - network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,....
- Knowledge and experience with carriers' certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
- Willing and able to travel
- Ability to work in a team as well as an individual contributor when necessary
- Out of the box thinking. Critical thinker and problem-solving skills
- Ability to provide alternative solutions to achieve goals in a dynamic environment
- Analytical skills & attention to details
- Ability to work under pressure and maintain deadlines
- Good time-management skills
- Great interpersonal and communication skills
- Primary location - Philadelphia and Downingtown in Pennsylvania
Education
Bachelor
Work Experience
Language
Skills
- Location:
- Milpitas
