Professional Services Engineer, San Francisco

Professional Services Engineer

21 Days Old

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world's critical infrastructure and securing our way of life.

The Position

OPSWAT is seeking a Professional Services Engineer based in the US to provide local implementation and integration services to customers in the Americas region. Responsibilities will include managing the projects and providing technical expertise needed to deliver the projects, offering guidance on best practices, providing knowledge transfer, and training, and introducing customers to other OPSWAT solutions that may benefit them. This role requires a strong focus on project management, subject matter expertise, hands-on delivery work, managing customer expectations, maintaining customer satisfaction, collaborating with internal teams, and contributing to the enhancement of our product offerings.

What You Will Be Doing

Implementing, integrating, and customizing OPSWAT solutions for customers.
Defining best practice solutions for customers based on their business requirements and goals.
Managing customer products within scope and budget while properly setting customer expectations.
Defining and conducting integration tests to validate implementations and ensure that everything works as expected.
Providing knowledge transfer and other types of training to customers.
Collaborating with Support, R&D, Product Management, and other departments to coordinate activities and enhance customer experience.
Engaging in special projects and activities.

What We Need From You

Bachelor's degree in a technical discipline or equivalent experience.
Experience in providing professional services for technical software products.
Experience in project management, including project scoping, planning, execution, and signoff.
Strong knowledge of Windows OS and services.
Understanding of networking concepts.
Knowledge of Linux, with an interest in expanding that knowledge.
Strong verbal, written, and presentation skills.
Willingness to travel as necessary to assigned accounts and company meetings.

It Would Be Nice If You Had

Experience working with internationally distributed teams.
Experience creating and executing integration and user acceptance tests on enterprise software.
Scripting and programming skills.
Cybersecurity domain experience, including file security, device security, network security, etc.
Network integration skills.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

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Location:: San Francisco

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