JOB SUMMARY:

BrightRidge Broadband is seeking a motivated Network Engineer to join our growing team. In this role, you will play a crucial role in the design, configuration, customer support, and maintenance of our fiber-optic, data, and telephony networks that powers our industry leading Broadband services. You'll work alongside experienced engineers and contribute to maintaining reliable, high-speed broadband service across the region.

KEY RESPONSIBILITIES:

• Support Voice and Data network operations
• Install, configure, and maintain FTTx PON, Layer-2 switching, and Layer-3 routing
• Maintain Linux/Windows servers in a virtualized environment
• Troubleshoot network issues identified via alarm monitoring or esalations
• Troubleshoot escalated field tech issues during customer installations
• Troubleshoot escalated customer issues. Perform onsite troubleshooting as needed
• Collaborate with vendors, customers, and internal teams on trouble and new deployments/processes.
• Document network configurations, process changes, and maintain system records
• Assist with equipment upgrades and field coordination
• Required participation in on-call rotation with compensation. Some after-hours maintenance/upgrade work will be required.

QUALIFICATIONS:

• Associate degree in Computer Science, IT, Electronics Engineering, or related field (Bachelor's a plus)
• 1+ year experience in voice/data communications or network support (ISP Experience preferred)
• Strong knowledge of OSI networking layers, Ethernet, LAN/WAN, and VoIP
• Familiarity with Calix PON, Juniper switches/routers preferred
• Must live within a 40-mile radius of BrightRidge campus in Johnson City, TN or be willing to relocate
• Excellent communication skills, both written and spoken, and the ability to interact clearly with clients and colleagues are essential

Please submit application and resume via www.brightridge.com/careers by August 15, 2025.