What You'll Do :

Manage a team of highly-technical Solutions Engineers and Architects ensuring overall customer success

Develop strategic direction and execute on key objectives for Solutions Engineering

Build and maintain relationships with key stakeholders in Client Services, Sales, Product and Engineering.

Champion customer asks internally, including escalations, risks, new opportunities, product features and technical requirements for maintaining and growing customer relationships.

Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs.

Identify and resolve gaps in tooling and business processes

What We're Looking For:

8 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, customer-facing DevOps Engineer, Technical Account Management, Solutions Architect

2+ years of relevant experience leading people associated with technical management of client relationships

Demonstrated experience and success in handling client relationships either on a primary or secondary basis

Exceptional communication skills, detail-oriented, and self-motivated leader with strong analytical skills.

Broad technical expertise including cloud and internet architecture, as well as scripting/software development experience

Ability to embrace change while maintaining focus on results and customer experience

Capable and willing to travel for customer meetings as necessary

Work Hours:

This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

Salary:

The estimated salary range for this position is $122,280.00 to $172,632.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.

Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do have a tremendous user base, but we also support a growing number of. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.

We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.