Responsibilities: · To provide technical and maintenance support for the products under the company’s line of businesses · To work with the team to ensure that clients get the best support they need · To respond to enquiries professionally · To able to stage or research before responding to customer · To flag out complex/difficult cases to team lead and follow through with both external and internal stakeholders · To document troubleshooting and problem resolution steps · To be on 24x7 rotating on-call standby for our customers & partners Requirements: · ITE or Diploma or Degree in Computer Science/IT Related Fields with a minimum of 1 year Network Security related experience · Quick and keen to learn new technologies · Resourceful, creative, independent but able to work well in a team · Action and customer oriented; Takes initiative and adheres to deadlines · Taking ownership of technical issues · Good written and verbal skills; excellent phone manner. · Firm understanding of TCP/IP, OSI Layer, network security, network routing and switching · Good troubleshooting skills · Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year · Relevant network or security certification will be plus point Interested candidates may send their CV to MAC (Reg No. R1221300) at anc1@anchorsearchgroup.com quoting the job title in the Subject line. We regret that only shortlisted candidates will be notified.

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