Job Details

Description

Duties / Responsibilities: Manage and maintain all aspects of the headend systems, including satellite downlinks, encoders, modulators, and related video/audio/data transmission equipment.

Lead the installation, configuration, and troubleshooting of digital and analog video equipment.

Oversee preventive maintenance programs and ensure all systems are operating within optimal parameters.

Coordinate upgrades, migrations, and expansions within the headend environment to support new services and technologies.

Serve as a subject matter expert on video compression standards, RF signal levels, fiber optics, and IP delivery systems.

Ensure compliance with FCC regulations and internal policies related to video delivery infrastructure.

Provide technical leadership and mentoring to junior headend engineers and technicians.

Mentor junior analysts and assist in skills development. Create and maintain detailed documentation including diagrams, configuration records, and system performance reports.

Work closely with NOC, Field Operations, and Engineering teams to resolve service-impacting issues.

Manage headend inventory and coordinate equipment procurement with vendors and procurement teams.

Participate in the development of disaster recovery and redundancy strategies for headend operations.

Serve as an escalation point for headend-related incidents and participate in on-call rotation. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Associate's or Bachelor's degree in Electronics, Telecommunications, or related field

5+ years of experience in headend operations or broadcast engineering

Experience with RF systems, digital video processing, and fiber infrastructure

Familiarity with EAS, EPG, PSIP, and related video service protocols

Knowledge of FCC regulations and compliance requirements

Certifications preferred: SCTE, CCNA, or equivalent BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.