Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched, with opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience. Responsible for providing direction and leadership to the Service Activation departmentmaintaining system integrity, overseeing existing provisioning systems, deploying new products, and supporting projects. BE PART OF THE CONNECTION As a LEAD DEVOPS ENGINEER on the Provisioning Quality & Reliability SCI team, you'll lead production support tasks including troubleshooting system and data issues for divisional and national systems. This role is part of the Production Engineering support team and acts as the first line of contact for production issues. It may also include administration and support of third-party software. The Lead DevOps Engineer should have expertise with technology inputs, outputs, processing flows, and be an outstanding communicator. WHAT OUR LEAD DEVOPS ENGINEERS ENJOY MOST Supporting efforts to simplify and enhance the customer experience. Collaborating with developers, testers, stakeholders, offshore vendors, and deployment teams to create software deployment plans. Completing customer issue tickets and escalations within SLA. Tracking and resolving individual order fallouts. Monitoring critical KPIs to improve team efficiency. Representing the team during IT outages and incident bridges. Automating repetitive processes and steps. Serving as an escalation contact for front-line team issues. Driving root cause analysis for new issues and patterns. Monitoring system performance and mentoring less experienced engineers. Leading project stand-ups, reviews, and documentation feedback. Managing day-to-day operations of the SCI team to maintain efficiency.

WHAT YOU'LL BRING TO SPECTRUM Required Qualifications 7+ years in Application/Platform Support in an Operations environment, specifically Tier 4 support. 7+ years in telecommunications or related fields. Bachelor's Degree or equivalent work experience in a technical field. Strong verbal and written communication skills. Experience with ticketing and software tools such as Remedy, Jira, Cherwell, ServiceNow. Understanding of the Agile SDLC. Leadership skills to facilitate team consensus. Problem-solving skills for complex issues. Knowledge of order fulfillment, provisioning flows, and systems like order orchestration, inventory management, and service activation. Knowledge of database architecture, design, and implementation.

Abilities Proficiency in English (reading, writing, speaking, understanding). Ability to produce clear technical documentation and runbooks. Highly organized with attention to detail and ownership. Strong relationship management skills. Broad business knowledge beyond technical domain. Ability to work independently and handle multiple tasks.

Schedule Full-time Office environment with hybrid work options.

Preferred Qualifications Knowledge of software development processes and configuration management policies. Experience with Atlassian products like Jira, Confluence, FishEye, Crucible. Some Java programming experience.

#LI-ZW1 ESW312 2025-56444 2025 Employees at Spectrum are valued, with comprehensive pay and benefits supporting well-being and career growth. Criminal history will be considered in accordance with laws. This posting remains open until 2025-08-29 06:00 AM (UTC) and may be extended. The base pay ranges from $98,900.00 to $175,300.00 , with actual offers based on skills, experience, and location. Some positions may include incentive compensation. Get to Know Us Charter Communications, through Spectrum brands, serves over 31 million customers across 41 states. Join our community of 95,000 employees dedicated to connectivity and entertainment. Watch this video to learn more. Who You Are Matters Here We are committed to diversity and equal opportunity employment, including disability and veteran status. Learn more about our inclusive culture. #J-18808-Ljbffr