L3 Application Support Engineer

New Today

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Itron gives its customers the power to be flexible and make intelligent decisions with managing their energy solutions. As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and resolving Itron related incidents. You will mentor technical support engineers in relation to troubleshooting methodologies and product knowledge. You will troubleshoot the Itron platform in multiple types of environments and take ownership of problem isolation and resolution. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong communication skills and have excellent technical problem-solving skills. Skills & Qualifications 5+ years of experience in a technical support position supporting enterprise products: preferably with direct experience supporting networking, security, and/or wireless technology companies
2+ years of experience working with UNIX/Linux, scripting is a plus
2+ years of experience working with Java based applications
2+ years of experience with client/server applications and relational databases understand schemas, database structures and ability to write SQL queries
1+ year of experience with networking, understanding of packet flows and TCP session establishment
Experience with SOAP / Web Services
Experience with RF networking
Ability to create knowledge and support articles that enhance customer and peer knowledge of the technology
Strong troubleshooting skills
Strong communication skills with customers, as well with internal cross-functional teams
Experience in supporting software enterprise environments
Ability to work collaboratively with cross-functional teams in operations, project management and engineering to ensure customer satisfaction
High caliber, high energy personality who loves excelling in a corporate environment
Become an expert in using Itron applications and develop understanding of how the applications function and integrate with each other
Manage incidents in the incident management tracking system throughout the case lifecycle
Time management skills and the ability to prioritize.
Proven record of putting the customer first, going the extra mile, and doing what is right
Ability to mentor/coach technical support engineers
Education: This position requires a two or four year college technical degree or comparable experience. Liberty Lake, WA: The base salary is $75,000 - $148,000. San Jose, CA: The base salary is $100,000 - $188,000. #LI-MB1 Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
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Location:
Liberty Lake, WA, United States
Category:
Computer And Mathematical Occupations

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