Title: Helpdesk Engineer 2

Location N/A, Fort Worth, TX, 76106, United States

Contact information

Name Gemma Goffinet Email ggoffinet@prescientsolutions.com

Description

HELPDESK ENGINEER 2

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row! We are looking for a dynamic IT Helpdesk / Help Desk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer 2, you will: Provide Level 2+ support on-site in a primarily Microsoft environment at our client site in Fort Worth, TX; Assist with systems administration and projects; and Document and post procedures.

*** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES Troubleshoot, Maintain, Upgrade hardware and software; Create and maintain new user accounts, including groups; Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment; Contribute to the planning and design of workstation hardware, software, and application capabilities; and Deliver assigned projects while meeting timelines and budget objectives.

Requirements

At least two years of IT related customer service experience in a helpdesk or call center setting; Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols; Strong technical writing skills; and Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Summary

Benefits include: Medical, Dental, Vision Insurance 15+ days Paid Time Off (PTO) Monthly BYOD expense reimbursement Professional Development Employee Assistance Program Discretionary 401(k) employer contribution

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