Title: Helpdesk Engineer 2Location N/A, Fort Worth, TX, 76106, United StatesContact informationName Gemma GoffinetEmail DescriptionHELPDESK ENGINEER 2 Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!We are looking for a dynamic IT Helpdesk / Help Desk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer 2, you will:Provide Level 2+ support on-site in a primarily Microsoft environment at our client site in Fort Worth, TX;Assist with systems administration and projects; andDocument and post procedures.*** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***ESSENTIAL DUTIES AND RESPONSIBILITIESTroubleshoot, Maintain, Upgrade hardware and software;Create and maintain new user accounts, including groups;Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;Contribute to the planning and design of workstation hardware, software, and application capabilities; andDeliver assigned projects while meeting timelines and budget objectives.RequirementsAt least two years of IT related customer service experience in a helpdesk or call center setting;Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;Strong technical writing skills; andAuthorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.SummaryBenefits include:Medical, Dental, Vision Insurance15+ days Paid Time Off (PTO)Monthly BYOD expense reimbursementProfessional DevelopmentEmployee Assistance ProgramDiscretionary 401(k) employer contributionPI7a6058b4ff2b-30070-38269380