Guest Service Representative (PT)

New Yesterday

Schulte Hospitality Group
is seeking a dynamic, service-oriented
Guest Service Representative
to join our team!
SHG
is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you?
When you join
SHG
you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!
SHG
provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company:
Schulte Hospitality Group
is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition. Reviewing daily arrival lists to assist in preparing accommodations and assembling welcome amenities. Acknowledging, appreciating and enrolling Hilton Honors members upon all interactions Actively attending to messaging platforms and phone calls for guest inquiries. Communicating with other departments as needed about requests that may affect the guest experience. Keeping the front desk area clean and organized. Maintaining a positive attitude at the desk consistently to ensure a smooth guest experience. Attending to guest needs and inquiries promptly. Follow checklist when going through check in or check out with guest, always retrieving necessary identification documents and form of payment upon arrival. Reviewing group information before each shift to ensure positive group visits. Perform various other duties as assigned. EDUCATION AND EXPERIENCE
Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group
is an Equal Opportunity Employer.
Apply
Location:
Seattle
Category:
Office And Administrative Support Occupations

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