Guest Experience & Events Manager
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Job Description
Job Description
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Guest Experience & Events Manager Rooted Oaks Ranch | Full-Time | On-Site
ABOUT ROOTED OAKS RANCH
Rooted Oaks Ranch is a premier wellness, equine therapy and experiential retreat setting offering immersive retreats, workshops, and clinical intensives for discerning guests. We are not a hotel. We are not a conference center. We are a living, breathing experience and every detail matters.
Our guests arrive knowing what to expect and trusting us to deliver something extraordinary. Your job is to make sure we keep that promise.
THE ROLE
We are looking for a Guest Experience & Events Manager who understands that luxury is not about excess it's about precision, warmth, and anticipating what someone needs before they know they need it.
You will own the end-to-end guest journey for every retreat, workshop, and intensive held at Rooted Oaks: from pre-arrival coordination to final departure. You will lead a small on-site hospitality team and personally ensure that every guest feels welcomed, seen, and cared for from the moment they arrive.
This is a hands-on, relationship-first role. You will be present. You will be the face of the experience.
WHAT YOU'LL DO
Pre-Event Execution
Must-Haves
Send your resume and a brief note no more than one to two paragraphs telling us about a specific guest or event moment you're proud of. Generic applications will not be considered.
We will review applications on a rolling basis and move quickly for the right candidate. This will be a short-term post and working through our network to find the person for this role.
Rooted Oaks Ranch is an equal opportunity employer, and one of the biggest opportunities in this market.
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Guest Experience & Events Manager Rooted Oaks Ranch | Full-Time | On-Site
ABOUT ROOTED OAKS RANCH
Rooted Oaks Ranch is a premier wellness, equine therapy and experiential retreat setting offering immersive retreats, workshops, and clinical intensives for discerning guests. We are not a hotel. We are not a conference center. We are a living, breathing experience and every detail matters.
Our guests arrive knowing what to expect and trusting us to deliver something extraordinary. Your job is to make sure we keep that promise.
THE ROLE
We are looking for a Guest Experience & Events Manager who understands that luxury is not about excess it's about precision, warmth, and anticipating what someone needs before they know they need it.
You will own the end-to-end guest journey for every retreat, workshop, and intensive held at Rooted Oaks: from pre-arrival coordination to final departure. You will lead a small on-site hospitality team and personally ensure that every guest feels welcomed, seen, and cared for from the moment they arrive.
This is a hands-on, relationship-first role. You will be present. You will be the face of the experience.
WHAT YOU'LL DO
Pre-Event Execution
- Coordinate with program leads to fully understand the vision, schedule, and guest needs for each event
- Manage pre-arrival communications: confirmations, arrival windows, dietary needs, room assignments, and logistics
- Prepare the property rooms, common spaces, welcome amenities to the standard of a boutique luxury resort
- Brief and prepare support staff for each guest cohort
- Greet every guest personally upon arrival
- Oversee bag handling, room delivery, and initial property orientation
- Welcome each guest into the main house, offer refreshment, and provide a warm, unhurried introduction to the property
- Anticipate needs throughout the stay quiet check-ins, room touches, dietary accommodations, schedule reminders
- Handle any issues that arise with discretion, calm, and care
- Serve as the operational point of contact for all retreat and workshop logistics
- Coordinate room turnovers, meal timing, transportation, and activity flow with internal teams
- Maintain a master run-of-show for every event and adapt in real time when needed
- Debrief after each event and implement improvements
- Lead and schedule on-site hospitality staff (guest reception, housekeeping support, F&B coordination)
- Manage vendor relationships relevant to guest experience (linens, florals, specialty provisions, transportation)
- Uphold and help develop property standards and SOPs
Must-Haves
- 3+ years in luxury hospitality, high-end event coordination, boutique hotel management, or similar
- Exceptional attention to detail you notice what others miss
- Natural warmth with guests; calm and confident under pressure
- Strong organizational and communication skills
- Comfort working weekends and event days (schedule varies seasonally)
- Willingness to be on-property during active retreat weekends
- Background in wellness, retreat, or experiential hospitality settings
- Experience managing small hospitality teams
- Familiarity with ranch, outdoor, or non-traditional venue environments
- Salary: $65,000 $85,000 annually, commensurate with experience
- Performance incentives based on guest satisfaction and event execution
- On-site meals provided during active retreat weekends
- A one-of-a-kind work environment no two events are the same
Send your resume and a brief note no more than one to two paragraphs telling us about a specific guest or event moment you're proud of. Generic applications will not be considered.
We will review applications on a rolling basis and move quickly for the right candidate. This will be a short-term post and working through our network to find the person for this role.
Rooted Oaks Ranch is an equal opportunity employer, and one of the biggest opportunities in this market.
Flexible work from home options available.
- Location:
- Magnolia
- Category:
- Tourism