Join The Johnson Controls Team Build your best future with the Johnson Controls team as a global leader in smart, healthy, and sustainable buildings. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year plus 5 days sick-time, holidays and 3 flex-holidays Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities with outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Under limited supervision, provides remote technical support to JCI service providers and authorized distributors/representatives with solutions to diverse technical problems and applications relating to building automation and control systems, controls related networking and database management, and other related required technologies. Support is provided primarily via Microsoft Teams, live phone analysis, and remote interrogation. Some onsite analysis may be required. Analyzes and troubleshoots application, communications, network, and control system problems and effectively communicates solutions to JCI employed service providers and authorized distributors/representatives. Analyze and interpret Wireshark MS/TP or BACnet over IP captures to troubleshoot field reported problems. Be able to discuss and recommend field changes or adjustments based on the Wireshark Capture analysis. Work directly with product teams and/or with FSC L2 teams with regards to new product development or existing product maintenance, product testing, providing subject matter expertise to the Field... Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.