Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

About TheLoops

TheLoops, an IFS company, is the first enterprise-grade AI Agent platform built for mission-critical applications and industries. Our AI Agents act as digital coworkers that are governed, secure, always learning, and working 24/7 to drive measurable business outcomes. 

As we grow, we’re looking for driven, collaborative and ambitious individuals to help us deliver the future of AI-powered operations

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

As a Forward Deployed AI Engineer, you’ll work directly with enterprise customers to deliver custom, production-ready AI solutions that solve real-world problems. You’ll lead the design and deployment of intelligent agents across customer workflows—owning everything from discovery and prototyping to configuration, testing, and launch.

This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between our product and the customer’s needs—ensuring rapid value delivery and laying the foundation for long-term success.

What You’ll Do

• Partner with enterprise customers to scope and implement AI Agent use cases across complex workflows
•  Integrate TheLoops’ platform with customer systems 
• Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency,  fewer errors)
• Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption
• Collaborate closely with Product, Engineering, and Customer Success to feed customer insights into the roadmap
• Document technical decisions and hand off stable deployments to customer engineering or support teams

Qualifications

What We’re Looking For

• 2–5 years of experience in a software engineering, solutions engineering, or ML deployment role
• Proficiency in Python and working knowledge of AI/ML frameworks (e.g. OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.)
• Familiarity with building LLM applications, RAG systems, or conversational AI workflows
• Experience integrating with enterprise systems via APIs or middleware (e.g. Salesforce, ServiceNow, SAP,  Oracle)
• Ability to translate business problems into technical solutions—and deliver them fast
• Strong interpersonal skills; you’re just as comfortable on a whiteboard with a customer as you are in code
• Bias toward action, ownership, and continuous learning in dynamic environments

Nice to Have

• Background in SaaS, customer experience, support operations, or manufacturing systems
• Experience deploying AI in mission-critical environments
• Prior work with enterprise AI platforms or multi-agent orchestration

Why Join Us

• Work on cutting-edge AI solutions that have real business impact
• Be part of a fast-growing team shaping how enterprises deploy AI at scale
• High ownership, high visibility, and a chance to lead transformational projects
• Competitive compensation, flexible work, and the support of a global enterprise (IFS)

Additional Information

What We’re Offering

• Salary Range:   plus bonus potential
• Flexible paid time off, including sick and holiday
•  Medical, dental, & vision insurance
•  401K with Company contribution
•  Flexible spending accounts
•  Life insurance and disability benefits
•  Tuition assistance
•  Community involvement and volunteering events

M/F/Disabled/Vet VEVRAA Federal Contractor.  We are a Drug-Free Workplace. Interested candidates should apply at: www.ifs.com/about/careers-at-ifs

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer