The Opportunity

This position is remote. Qualified candidates must currently live in Omaha, NE. Must be able to travel up to 25 % ​ Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines. What You’ll Work On Responsible for providing on-site support to Abbott Diagnostic Division customers, supporting field personnel, and District business objectives and goals. Provide direction and mentoring to other Field Service Reps. Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database. Understand and follow the quality system by accurately and timely documenting complaint resolution. Understand and practice regulatory and compliance procedures. Maintain a safe work environment following laboratory safety guidelines. Schedule and complete routine preventive maintenance, installations, and other updates Abbott provides. Integrate effectively into the service team: Work effectively within a diverse and dynamic team environment Support on-call rotation, time, territory, and inventory management. Standby and after-hours responsibilities, flexible working hours Unpredictable Travel, travel for the support of other territories, and training Provide on-site critical account support inside and outside of district boundaries. Responsible for IRL ownership to achieve organizational goals and customer satisfaction. Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T). Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place. Required Qualifications: Bachelor’s degree or equivalent relevant experience required. Proficiency in a local language is required. Preferred Qualifications: A Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical, or Medical Technology is preferred. Practical experience in interfacing with customers is preferred. Additional Skills: Troubleshooting/problem-solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e., VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skills. Language: Basic English skills are preferred (written and oral).