Field Service Engineer - Northern CA / Bay Area

1 Days Old

Field Support Engineer
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. BD Parata is currently seeking a Field Support Engineer in the Northern California / Bay Area regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata's suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. Key Responsibilities Deliver exceptional customer service and technical problem resolution at client sites Maintain equipment and proactively resolve potential issues to maximize uptime Train customers on operation and maintenance of pharmacy automation systems Respond to service requests within SLA requirements Collaborate with service teams to resolve complex technical issues Assist with new automation installations as needed Document issues and resolutions in Salesforce Field Service Lightning Provide product feedback to drive continuous improvement Work independently with minimal supervision Requirements Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)Strong customer service orientationProficiency with Windows operating systems and Microsoft OfficeKnowledge of computer networking, router / switch configuration, and file managementStrong mechanical aptitude and ability to use hand tools for complex equipment serviceExperience with digital multi-meters and electrical testing equipmentSQL knowledge a plus Physical Requirements Daily car travel (average 4 hours per day) with occasional air travelAbility to lift / carry up to 50 pounds frequently, 100 pounds occasionallyStand for extended periods (up to 10-12 hours when necessary) We Provide Fleet vehicleCorporate credit card for expensesCompany laptop and phoneComplete tool kitComprehensive benefits package At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. earlycareer
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Location:
San Francisco, CA
Salary:
$200
Category:
Engineering

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