Sole Hire is proud to continue our partnership with a leading software company in the enterprise monitoring and observability space. We are seeking an experienced and polished Field Engineer based in the Miami, FL area. This is a field-first, client-facing engineering role with a strong emphasis on onsite technical support — perfect for someone with a passion for service excellence and real-time customer impact.

Key Responsibilities:

Deliver onsite support and implementation of the client’s software products for enterprise customers in the Miami region (80% onsite / 20% phone-based support).

Troubleshoot technical issues, install/configure software, and ensure post-implementation satisfaction.

Collaborate with clients to assess needs and propose tailored solutions that maximize product effectiveness.

Support the Sales team by influencing new business opportunities and renewals through exceptional technical service.

Contribute to internal education and cross-functional strategy — particularly in technical marketing, customer retention, solution engineering , and support optimization.

Requirements Must currently reside within 90 miles of Miami, FL

5+ years’ experience in field engineering, customer support, or solutions engineering with strong knowledge of:

Microsoft SQL Server

Active Directory

Azure

Prior work or direct experience at one of the following is preferred:

SolarWinds, ManageEngine, NAGIOS, Paessler, Splunk, Quest Software, AppDynamics, NetIQ, or Datadog

Excellent troubleshooting and communication skills in enterprise environments

US Work Authorization and valid US   driver’s license required

Benefits Base Salary: Up to $250,000 , based on experience and qualifications

$500 bonus for each onsite visit lasting 2+ hours

$2,000 clothing allowance

KBI bonus opportunity

$500 bonus for weekend on-call

Full Medical and Dental benefits

Standard schedule: 8:00 AM – 5:00 PM, Monday–Friday

No overnight travel required