Field Applications Engineer
35 Days Old
Meet the Smart Safety Company
At Safe Fleet our name says it all. We make fleet vehicles - and everyone in and around them - safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems.
Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.
We are re-defining what safety means for fleets of every type - from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.
JOB SUMMARY
As a Field Applications Engineer, you will play a pivotal role in introducing new capabilities and products to the field. You'll collaborate closely with lead customers, Engineering, Support, and Sales to ensure successful deployment and adoption of innovative solutions. You will report to the Director of Deployment and coordinate daily activities with a project-specific Engineering Project Lead.
JOB RESPONSIBILITIES
- Work with firmware and cloud application software teams to introduce improvements that meet the needs of the client
- Act as the first point of contact for the customer for technical support issues
- Perform software upgrades and other technical tasks on-site with the support of remote team members
- Update and research recommendations for product and system improvements
- Engage with stakeholders as required to refine/clarify business requirements and feedback
- Interact with end users to solve problems, augment the system functionality, and improve the user interface
- Work with the firmware team to develop program logic for new applications or analyze and modifies logic in existing applications
- Solve or recommend solutions for complex issues and problems
- Assist in the training of customers on systems applications
- Drive the creation, review, and submittal of technical support documentation updates
- Ensure that resolved incidents are properly documented
- Other duties as assigned
At Safe Fleet, you are empowered to build a career that will take you where you want to go. You'll enjoy the freedom to explore new projects, the support to think outside the box and the tools necessary to achieve personal success. We offer a comprehensive compensation package, including Medical, Dental, 401K and bonuses.
Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you'll contribute to our goal to keep everyone safe.
We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We're looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?
New York Pay Transparency: $95,000 - $110,000 USD Annual
This is the base salary range for this position in New York City, in accordance with local pay transparency laws. The final offer will be determined based on a combination of factors including skills, experience, and alignment with the role's responsibilities.
- Candidates at the lower end of the range will meet the core qualifications and demonstrate strong potential to grow within the role.
- Mid-range offers reflect a solid match with the role's technical and collaborative requirements.
- Offers at the top of the range are reserved for candidates who bring exceptional qualifications, specialized expertise, or unique value that significantly exceeds the baseline expectations.
*At Safe Fleet, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.
Requirements
- Minimum of four years of relevant experience, ideally in application engineering
- Proficiency with tools such as JIRA, Confluence, Microsoft Project, or similar platforms
- Demonstrated ability to effectively communicate complex technical concepts to both engineering teams and customers
- Bachelor's degree in Engineering or Computer Science preferred
- Strong written, verbal, and presentation skills
- Experience in designing and developing software applications is highly desirable
- Willingness to travel across the United States and Canada as needed
- Location:
- New York
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