Title: Factory Service Engineer Reports to : Service Coordinator Location : DMG MORI Manufacturing Inc, USA , Davis California Hours : Core Business Hours Classification : Non Exempt Travel : 75 % Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing. Service Engineers are expected to provide customers with maintenance, repair assistance and installation services of DMG MORI CNC machine tools, pallet/automation systems and peripherals at the customer site. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to: Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools, pallet/automation systems and peripherals at the customer site. Interface directly with factories as necessary to bring resolution to technical issues. Adopt a start-to- finish approach to tasks and completely follow up on them. Creating and updating documentation of technical information. Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service Complete and submit all company required paperwork accurately and in a timely manner. Coordinate field service interventions between departments, Service Engineers, and customer. Prepare tools, procedures, technical documentation, and customer details prior to starting the project Overnight and extended absence from base location as required. Demonstrating a willingness to help others and be a team member; often working together with Customer Providing assistance and training to DMG MORI Service Engineers, on the installation of CNC machines and pallet/automation systems. Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service. Working at the USA factory in the production department when not assigned to an installation project Other duties as assigned. Minimum Requirements: Bachelor’s or Associate Degree in technical related field of study preferred. 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools. Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS. Good verbal and written communication skills with exceptional customer service orientation. Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization. Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams. Basic computer literacy and working knowledge of MS Word, Excel, and Outlook. Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent changes, delays or unexpected events. Minimum of 75 % travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Factory when not visiting customers. Work Environment : Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office. Physical Demands: Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements. Periodic: Operating power equipment, sitting at desk, utilizing computers and phones. Occasional: Lifting or moving up to 50lbs. We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening