McKesson’s Provider Solutions is experiencing significant growth, focus and investment. To support our business goals, we are seeking a highly skilled Product Application Engineer to support our e-commerce application. In this role, you will become one of the subject-matter-experts (SMEs) on the application. You will also provide world-class assistance to customers (internal & external) to resolve their issues within our e-commerce application. Key Responsibilities Deeply understand the e-commerce application and its integrations with both internal & external systems. Support internal & external customers with support issues as well as provide an understanding of application capabilities. Provide technical assistance that supports the implementation and maintenance of business systems. Ability to document system design and functionality, creating and maintaining a thorough knowledge base. Coordinate application releases, ensuring the appropriate change control process and release readiness checklist have been completed. Coordinate with the software delivery team to understand new features that are being released to ensure adequate knowledge is maintained by this role for support needs. Assist the production support team when needed to resolve system issues. Support server maintenance such as certificate renewals and upgrades. Ability to implement & enhance monitoring capabilities of the system to ensure desired system availability. Minimum Requirements A degree or equivalent and typically requires 4+ years of relevant experience. Critical Skills 3+ years of experience working in an application support role, showcasing ability to diagnose & debug issues. Experience coordinating with development teams, product managers, internal support teams, and external customers. Strong understanding of CI/CD tools and practices (e.g., Jenkins, GitHub Actions, Azure DevOps). Experience with infrastructure automation tools (e.g., Terraform, Ansible, CloudFormation). Passion to learn with minimal guidance & assistance. Experience working with logging tools, such as Dynatrace and LogRocket. Experience completing Root Cause Analysis (RCA). Experience working in a large system with multiple internal & external integration points, including (not limited to) APIs and database connections. Demonstrated experience as a self-starter, motivated, and with the ability to determine solutions and solve problems independently. Understanding of basic server & infrastructure configuration & set up. Experience working with databases, writing stored procedures, writing complex queries for data, understanding principles of relational database design (foreign Keys, indexes, etc). Excellent verbal & written communication skills Please note that only candidates authorized to work in the US will be considered for this position. Sponsorship is not available. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please Our Base Pay Range for this position $94,500 - $157,500