Role- Desktop Support Engineer Location- Commerce City, Colorado (or Denver, CO)

Contract

Job Description

Roles & responsibilities: Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O/M applications. Troubleshooting Unified communication tools such as Teams, Zoom video call related issues. Should be familiar with collaboration tools, meeting room equipment and meeting room checks. Must have exposure to Windows and migration, user profiles management, data backups. Troubleshooting Windows Profile, printers, shared drives related issues. Troubleshooting network connectivity issues. Deploying standard image on desktops and laptops using Endpoint manager/Intune. To provide st line technical support; answering support queries via phone and email. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M etc would be preferred. Technical Proficiencies: To take ownership of user problems and be pro-active when dealing with user issues. To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs. Respond to inquiries from clients and help them resolve any hardware or software problems. To escalate more complex calls to the relevant IT Support member. To notify relevant staff to arrange for external technical support where problems cannot be resolved in house. Pre-build PCs. Good Experience in deskside support

Regards

Kapil Tyagi

Sr. Technical Recruiter