Customer Solution Engineer (CSE)
New Today
Job Summary:
The Customer Solutions Engineer (CSE) will be responsible for the Design, Build and Support of our product or third party components for our customers.
As such, the CSE will assist our sales team throughout the customer selection process: participate in the design of solutions, run technology showcases or proof of concepts at customer sites and, where appropriate, provide consulting.
As part of the Services team, the CSE will also provide integration, consulting, training, support and post-sales professional services to our growing list of industry clients. As secondary objectives, the CSE will interact with the product organization to discuss new features required by customers.
This is a senior level (8 yrs+ experience) position that will require travel up to 30% of the time;
Technical Skills:
Significant understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms)
In depth hands on UNIX/Linux system administration skills and experience in managing large scale distributed environments (minimum of 5 years)
Significant understanding of hardware, specially x86 platforms, including RAID architecture and file systems.
Experience on storage environment (NAS, SAN, RAID, distributed file system, object storage, Restful API, Amazon S3)
Solid networking knowledge: low level networking concepts, bridging, bonding, vlan, TCP/IP
Knowledge of High Availability environment (distributed system, load balancing
cloud platforms)
Knowledge with Web Servers, Backups, Email, Package Management, Monitoring in a large scale production environment
Scripting skills (Python, Perl, Shell) are required, and development skills in C/Java is definitely a plus
Interpersonal Skills:
Ability to create high-quality technical and business documentation, including complex responses to RFP/RFQ/RFI’s, deliver Statement of Work.
Ability to present complex solutions in a business-oriented approach
Ability to understand and report customer needs
Positive relationship skills, both towards internal customers (service providers)
Manage multiple tasks and projects simultaneously
Must be adaptable, flexible, and able to work with minimum supervision.
- Location:
- Cambridge