CUSTOMER SERVICE REP (11837)

New Yesterday

Customer Service Rep

Cullman Regional Medical Center - Cullman, AL 35056

Overview

Position Type: Full Time Job Shift: Day Category: Health Care

Description

Job Summary:

  • Assist patients with billing issues and/or inquires plus work to bring any problems to a favorable resolution.
  • Act as liaison between PBO and outside vendors and address issues such that productivity is maximized for both.
  • Process bankruptcy and estate accounts and fill requests for itemized bills in a prompt, timely and accurate manner.
  • Prepare and file refund requests.
  • Accurately and thoroughly document pertinent events regarding the handling of the account including researching prior accounts.
  • Post payments and contractual to appropriate patient accounts and move balances to patient balance or secondary insurance as required.
  • Balance deposits to Cerner and/or CPSI posting daily and reconcile any discrepancies.
  • Demonstrate and encourage team behavior and exceptional patient/guest experiences.
  • Uphold and promote patient safety and quality.

Qualifications

Education: High school diploma or equivalent. Certification or experience in medical billing.

Experience: One year working in medical billing. Certification by the National Academy of Ambulance Coding preferred.

Additional Skills/Abilities: Excellent customer service skills and computer skills required. Must be familiar with basic human anatomy. Will obtain and maintain NAAC certification within one year of hire date.

Apply
Location:
Cullman

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