Customer Service Engineer

New Today

Highlights: Compensation includes a competitive base salary plus OT, Company Vehicle, regular OEM training and full benefits package.
Experience
Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on CT,MR and PET machines strongly preferred. Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
Duties & Responsibilities
Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products Embrace new technology while levering core strengths in customer service and service support Play a key role in new, first-of-a-kind medical imaging system product launches in the US market Continually build competence in providing technical assistance and support to our customers Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction Responsible for installation of diagnostic imaging equipment for designated products in geographic region Attend service training courses overseas and in the US as needed.
Requirements
This position is for a remote field service engineer.  The selected candidate must live in or near the posting location for this position.
Benefits
When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).
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Location:
Memphis

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